LEGAL
Last updated: October 2026
This page contains the legal information, terms and conditions of sale, shipping policy, returns and refunds policy, privacy policy and cookie policy applicable to purchases and use of the FIRM website.
- LEGAL NOTICE
This website, accessible at thefirmway.com, operates under the commercial name FIRM.
Tax Identification Number (NIF): 46415960M
Email: firm.casualwear@gmail.com
Website: thefirmway.com
The purpose of this website is the promotion and online sale of clothing and related products under the FIRM brand.
Access to and use of this website implies acceptance of the applicable terms contained in this Legal page.
- TERMS & CONDITIONS OF SALE
These Terms & Conditions govern purchases made through the FIRM online store.
By placing an order, the customer confirms that they have read and accepted these Terms & Conditions and the applicable information regarding shipping, returns and privacy.
Products
FIRM aims to display product descriptions, photographs, colours, sizing information and measurements as accurately as reasonably possible.
Minor differences in colour or appearance may occur depending on the customer’s screen, lighting or device and do not necessarily constitute a product defect.
The essential characteristics, available sizes and price of each product are displayed on its corresponding product page.
Prices
All prices displayed on the website are expressed in euros (€) and include applicable taxes unless expressly stated otherwise.
Any applicable shipping costs will be clearly indicated before the customer completes the purchase.
FIRM reserves the right to change product prices at any time. Changes will not affect orders that have already been confirmed, except where required by law.
Placing an Order
To place an order, the customer must select the desired product and size, add the item to the cart, provide the information required for delivery and billing, select an available payment method and confirm the order.
Before completing payment, customers will have the opportunity to review the information entered and correct any errors.
Submitting an order that requires payment constitutes an obligation to pay the total amount displayed at checkout.
After the order has been successfully placed, the customer will receive an electronic confirmation.
The electronic information relating to the order may be stored by FIRM for the periods required for contractual, accounting, tax and legal purposes.
Orders may be placed in the languages made available on the website.
Guest Checkout and Customer Accounts
Creating an account is not required to make a purchase.
Customers may purchase as guests or, where available, create an optional customer account.
Customers who create an account are responsible for keeping their login credentials confidential and for providing accurate and up-to-date information.
- ORDERS & PAYMENTS
The payment methods currently available will be displayed during checkout.
FIRM may use third-party payment service providers to securely process payments. Payment information may therefore be processed directly by the selected payment provider in accordance with its own terms and privacy policy.
FIRM does not intentionally store complete payment card details on its own systems where payment is processed directly by an external payment provider.
Order Acceptance
Receipt of an order does not prevent FIRM from cancelling it where there is a legitimate reason that makes fulfilment impossible or inappropriate, including:
an evident pricing or technical error;
lack of stock;
suspected fraudulent or unauthorised activity;
incorrect or insufficient delivery information;
or circumstances that make fulfilment impossible.
If an order that has already been paid is cancelled by FIRM, the amounts due will be refunded using the original payment method.
Nothing in this section limits any mandatory consumer rights.
- SHIPPING & DELIVERY
FIRM currently ships to European destinations made available during checkout.
Available delivery destinations may change and will always be shown before an order is completed.
Shipping Costs
Shipping costs are calculated automatically during the checkout process based on the delivery destination and the shipping options available for the order.
The final shipping cost will always be clearly displayed before the customer completes the order and makes payment.
Where free shipping or any other shipping promotion is available, the applicable conditions will be displayed during the purchasing process.
For destinations outside the European Union, where offered, customs duties, import taxes or other charges may apply. Any applicable charges and responsibilities will be handled in accordance with the law and the information provided during the purchasing process.
Delivery Time
Orders are normally prepared and dispatched within 2–5 business days from order confirmation.
Once the order has been dispatched, delivery time will depend on the destination, selected shipping service and carrier. Any estimated transit time shown during the purchasing process is additional to the order preparation time.
Delivery times are estimates and may be affected by circumstances outside FIRM’s reasonable control. In any case, orders will be delivered within the maximum period established by applicable consumer law, unless a different delivery period has been expressly agreed with the customer.
If FIRM becomes unable to deliver within the agreed or legally applicable period, the customer will be informed and will retain all rights provided by applicable consumer law.
Customers are responsible for providing a complete and accurate delivery address.
- RETURNS & REFUNDS
Right of Withdrawal
Customers have the right to withdraw from an online purchase within 14 calendar days from the day on which they, or a third party indicated by them other than the carrier, receive the goods, without having to provide a reason.
To exercise this right, the customer must clearly notify FIRM of the decision to withdraw before the 14-day period expires.
Requests may be sent to:
After notifying FIRM, the customer must return the goods without undue delay and no later than 14 calendar days after communicating the decision to withdraw.
Return Conditions
Items must be returned in the condition in which they were received.
Garments should retain their original tags and must not have been handled beyond what is reasonably necessary to establish their nature, characteristics and fit.
The customer may be responsible for any reduction in the value of a product caused by handling beyond what is necessary for these purposes.
Return Shipping Costs
When exercising the right of withdrawal, the direct cost of returning the goods is the responsibility of the customer.
The return address and instructions will be provided after the customer contacts FIRM.
Customers are advised to use a tracked shipping method and retain proof of shipment.
Refunds
Where the right of withdrawal has been validly exercised, FIRM will refund the payments received from the customer, including the cost of the least expensive standard delivery option offered for the original order, where required by law.
Any additional cost resulting from the customer choosing a delivery method more expensive than the standard delivery option will not be refunded.
Refunds will be made without undue delay and no later than 14 calendar days from the date FIRM is informed of the customer’s decision to withdraw.
FIRM may withhold the refund until the returned goods have been received or until the customer provides evidence that they have sent them back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction unless otherwise expressly agreed.
Size Exchanges
FIRM currently does not offer direct size exchanges.
Customers who require a different size should return the original item under the procedure described above and place a new order if they wish.
Availability of another size cannot be guaranteed.
Defective, Damaged or Incorrect Products
The 14-day withdrawal policy does not limit the customer’s statutory rights relating to defective or non-conforming goods.
If a customer receives a defective, damaged or incorrect product, they should contact:
The customer should provide the order number and reasonable information regarding the issue.
Where the issue is attributable to FIRM, FIRM will bear the appropriate costs of resolving the matter in accordance with applicable law.
Goods sold to consumers are covered by the applicable legal guarantee of conformity, which for new goods under current Spanish law generally covers lack of conformity that becomes apparent within three years from delivery.
- MODEL WITHDRAWAL FORM
Customers may use the following form to exercise their right of withdrawal, although its use is not mandatory:
To: FIRM
Email: firm.casualwear@gmail.com
I hereby notify you that I withdraw from my contract of sale for the following goods:
Order number:
Product(s):
Order date:
Date received:
Customer name:
Customer address:
Date:
Signature of the customer (only if this form is submitted on paper):
- PRIVACY POLICY
FIRM respects the privacy of its customers and website users and processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), Spanish Organic Law 3/2018 and other applicable data protection legislation.
Data Controller
NIF: 46415960M
Email: firm.casualwear@gmail.com
Personal Data We May Process
Depending on how the website is used, FIRM may process information such as:
name and surname;
billing and shipping address;
email address;
telephone number where provided;
order and transaction information;
customer account information;
communications with customer service;
technical information necessary for security and operation of the website;
and other information voluntarily provided by the customer.
Payment information may be processed by the payment service provider selected during checkout.
Why We Process Personal Data
Personal data may be processed for the following purposes:
Order management and fulfilment
To process purchases, payments, deliveries, returns, refunds and customer service requests.
Customer accounts
To create and manage optional customer accounts.
Legal and accounting obligations
To comply with tax, accounting, consumer protection and other applicable legal obligations.
Security and fraud prevention
To protect the website, customers and FIRM against fraudulent, abusive or unlawful activity.
Customer communications
To respond to questions, requests, complaints or other communications initiated by customers.
FIRM does not currently operate a promotional newsletter.
Legal Basis
Depending on the processing activity, personal data is processed because:
it is necessary to perform a contract or take steps requested before entering into a contract;
it is necessary to comply with a legal obligation;
it is necessary for a legitimate interest, where applicable and provided that the customer’s rights and freedoms do not override that interest;
or the customer has provided consent where consent is legally required.
Data Recipients
Personal data may be shared only where necessary with service providers involved in operating the online store, including categories such as:
hosting and technical infrastructure providers;
e-commerce platform providers;
payment processors;
shipping and logistics providers;
professional accounting, legal or administrative service providers where applicable;
fraud prevention and security providers;
and public authorities where disclosure is legally required.
These providers may process only the information necessary for the relevant service and subject to the applicable data protection requirements.
International Data Transfers
Some technology or payment service providers may process information outside the European Economic Area.
Where this occurs, FIRM will require the relevant transfer to be covered by a mechanism permitted under applicable data protection law, where required.
This section will be updated where necessary when the final payment, analytics and other technology providers used by the website have been configured.
Data Retention
Personal data will be retained only for as long as necessary for the purpose for which it was collected and thereafter for the periods required to comply with applicable legal obligations or to establish, exercise or defend legal claims.
Business documentation and supporting records may need to be retained for up to six years under Spanish commercial law, without prejudice to other applicable statutory periods.
Customer-account information may be retained while the account remains active, subject to applicable legal retention requirements.
Your Rights
Under applicable data protection law, users may have the right to:
access their personal data;
rectify inaccurate data;
request deletion of their data;
restrict certain processing;
object to certain processing;
request portability of their data where applicable;
and withdraw consent at any time where processing is based on consent.
Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
Requests may be sent to:
Users also have the right to lodge a complaint with the competent data protection authority, including the Spanish Data Protection Agency (AEPD).
- COOKIES
The FIRM website currently uses only cookies and similar technologies that are strictly necessary for the operation of the website and online store.
These technical cookies may be used for purposes such as:
maintaining the shopping cart;
processing checkout and orders;
maintaining customer sessions;
security and fraud prevention;
remembering essential technical preferences;
and providing other functionality expressly requested by the user.
These cookies are necessary for the website and online store to function correctly and do not require the user’s consent where exempt under applicable law.
FIRM does not currently use cookies for advertising, behavioural tracking or other non-essential tracking purposes.
If FIRM introduces analytics, advertising or other non-essential cookies in the future, this policy will be updated and, where legally required, such technologies will not be activated before obtaining the user’s consent.
- INTELLECTUAL PROPERTY
Unless otherwise stated, the content of this website, including its branding, trade names, logos, graphic elements, photographs, designs, product designs, text and other original content, is owned by FIRM or used with the appropriate authorisation.
The FIRM brand is currently the subject of a trademark registration application before the Spanish Patent and Trademark Office (OEPM).
Nothing on this website grants users any licence or right to reproduce, distribute, modify, exploit or use protected content except where permitted by law or expressly authorised in writing.
Unauthorised commercial use of FIRM content may infringe intellectual property, industrial property or other applicable rights.
- LIABILITY & WEBSITE AVAILABILITY
FIRM will take reasonable measures to keep the information on the website accurate and the service available.
However, uninterrupted availability of the website cannot be guaranteed.
FIRM will not be liable for interruptions or technical failures beyond its reasonable control, without prejudice to any liability that cannot legally be excluded or limited.
Nothing in these Terms excludes or limits any mandatory rights or remedies available to consumers under applicable law.
- APPLICABLE LAW
These Terms and the use of the website are governed by Spanish law, without prejudice to any mandatory consumer protection rules that may apply to customers residing in other countries.
Any dispute will be handled by the courts and authorities competent under applicable consumer and private international law.
Nothing in these Terms requires a consumer to waive a jurisdiction or protection granted to them by mandatory law.
- CONTACT
For questions regarding orders, returns, privacy or these Terms, contact:
FIRM
Email: firm.casualwear@gmail.com